Shipping Policy

Effective Date: September 10, 2026

Thank you for shopping with Tioraa. We aim to make your shopping experience simple and reliable.

This Shipping Policy explains how orders placed through tioraastore.in are processed and delivered.

1. Order Processing

After you place an order, we will process it after the payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Once your order has been shipped, you may receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

2. Delivery Time

Estimated delivery times may vary depending on:

• Your delivery location
• Product availability
• Shipping partner
• Order processing time
• Public holidays
• Weather conditions
• Transportation delays
• Other circumstances outside our reasonable control

Any delivery estimate displayed on the product page, checkout page, or order confirmation should be considered an estimate rather than a guaranteed delivery date, unless specifically stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed.

Shipping fees may vary depending on the product, delivery location, order value, or shipping method.

4. Tracking Your Order

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed over to the shipping carrier.

If you have not received tracking information or have concerns about your shipment, contact us at:

tioraastore@gmail.com

Please include your order number.

5. Delivery Address

Customers are responsible for providing an accurate and complete shipping address, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Contact phone number

Tioraa is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing your order, contact us at tioraastore@gmail.com as soon as possible. We will try to assist, but changes may not be possible once the order has been processed or shipped.

6. Delayed Deliveries

Although we work with shipping partners to deliver orders as efficiently as possible, delays can occasionally occur.

Possible causes include:

• Courier or logistics delays
• Severe weather
• Natural disasters
• Public holidays
• Transportation disruptions
• Incorrect address information
• Operational issues
• Government restrictions
• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us with your order number so we can assist you.

7. Failed Delivery

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or for another reason attributable to the recipient, the shipping carrier may attempt re-delivery or return the package to the sender.

If an order is returned to us, additional shipping charges may apply for re-shipment where permitted.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs or video of the package before opening it, where possible.

If the product inside is damaged, contact tioraastore@gmail.com as soon as reasonably possible with:

• Your order number
• Photographs or video of the package
• Photographs or video of the damaged product

We will review the issue and provide appropriate assistance in accordance with our Return & Refund Policy and applicable law.

9. Missing or Incorrect Items

If you receive an incorrect product, missing item, or materially different product from what you ordered, please contact us at tioraastore@gmail.com.

Please provide your order number and clear photographs or video where applicable.

We will review the issue and determine the appropriate resolution.

10. International Shipping

If Tioraa offers international shipping, additional delivery times, customs requirements, duties, taxes, and other charges may apply depending on the destination country.

Customers are responsible for complying with applicable import requirements and paying any applicable customs duties or taxes unless otherwise stated at checkout.

International shipping availability may vary by product and destination.

11. Shipping Restrictions

Certain products may not be available for delivery to certain locations because of shipping restrictions, carrier limitations, legal requirements, or other circumstances.

If we are unable to ship an order to your selected destination after the order has been placed, we will contact you and provide an appropriate resolution in accordance with applicable law.

12. Contact Us

For questions regarding shipping or delivery, please contact:

Tioraa
🌐 Website: tioraastore.in
📧 Email: tioraastore@gmail.com
📸 Instagram: @tioraa.store

When contacting us about an order, please include your order number so we can assist you more efficiently.

13. Changes to This Shipping Policy

Tioraa may update this Shipping Policy from time to time to reflect changes to our shipping processes, services, or applicable requirements.

Any updated version will be published on tioraastore.in with a revised effective date.